Refund & Return Policy.

Kana Leaf accepts refunds on clothing up to 14 days after purchase. Please email kanaleaf@kanaleaf.ca — the subject line should be “Clothing/Returns” in order to direct your questions to the right person.

ALL devices are non-refundable after purchase. It is the responsibility of the customer to contact customer support for more information on how to handle warranty issues.

Most companies require you to have the original package, with receipt from purchase. All devices should be cleaned or you might be charged a cleaning fee, which is determined by the manufacturer.

Many manufacturers will give you a paid postage label or they will refund you the postage if their investigation finds any warranty issues.

For further information please call Kana Leaf at 705-474-2021 or call the OCS customer contact center at 1-888-910-0627 if your product is tampered with or under weight.

Before leaving the store ensure your order is correct — ALL SALES ARE FINAL. Ensure you received the correct change and correct items.